My STARTRADER Account
- Can I provide ID as Proof of Identity and as Proof of Address at the same time?
- How long will the advanced verification take?
- What are the possible reasons for account verification failure?
- What do I do if i don't have a valid proof of address (POA)?
- What to do if the account holder has passed away?
- Why do I need to complete face verification?
- How to update my registered email address in the client portal?
- How can I manage my trading account if I no longer use it?
- What is my User ID and where can I find it?
- Can my friends or family trade for me?
- I do not wish to trade anymore, how can I close my account?
- How can I change the registered name on my account?
- How to update my residential address?
- How can I update my email or phone number if I no longer have access to the current one?
- How do I change my login password for the Client Portal or STARTRADER app?
- My recent application was rejected due to duplication. Can I use other documents for my application instead?
- Why am I not able to upload my documentation in the Client Portal?
- Can I open a trading account in the name of my company?
- Does STARTRADER accept clients from all countries?
- How long does document verification take?
- Is there an age requirement for opening a trading account?
- What documents are accepted as Proof of Identity (POI) and Proof of Address (POA)?
- How do I re-submit account registration documents?
- What to do if you haven’t received an email from STARTRADER？
- How to open an account on STARTRADER?